Some users have reported issues when attempting to print the market analyzer reports that can be created from the looking glass. (see how to video)
Issues reported vary from incomplete printing of the graphs to print jobs not reaching the printer. We found that the issue is related to recent releases of the flash player software that is required to display the graphs and data.
We found that the issue does not exist with older versions of the flash player. Here are steps to downgrade your flash player if necessary.
1. Uninstall your current version by following these directions from adobe.
2. If you are using Firefox on Windows you can CLICK HERE to download a slightly older version of the flash player software that will work.
If you are using Internet Explorer CLICK HERE to download the correct older version for IE.
Follow the prompts to install the player. You may have to restart your web browser after installation.
The issue appears to be affecting other products as well. At this time we do not have a solution other than to downgrade the flash player version.